Senior Insurance News

More Arizona Companies Turning to UnitedHealthcare's Medical Home Program to Improve Employee Health, Control Costs

Braxton Tulin - Thursday, April 07, 2011
PHOENIX (March 24, 2011) – Dozens of Arizona employers are turning to an innovative health care program by UnitedHealthcare and IBM that helps patients receive more comprehensive and better coordinated care from their primary-care physicians. 

UnitedHealthcare and IBM launched the Patient-Centered Medical Home (PCMH) program in Arizona in 2009. Since then, more than 30 additional employers with operations in Arizona have opted to participate in the program, which offers each patient an ongoing relationship with a primary care physician who, in turn, leads a team that takes collective responsibility for each patient's care. The result is a greater level of proactive and personalized care, helping coordinate visits to specialists, mental health professional and health education.

The Arizona program currently includes seven medical practices and 25 physicians in Phoenix and Tucson, serving hundreds of adults and children. The program is considered among the most advanced PCMH offerings in the nation.

"UnitedHealthcare, the participating physicians and the companies that have joined the program are committed to helping provide Arizonans with more centralized and comprehensive care that is focused on preventive care and disease prevention," said Sam Ho, M.D., UnitedHealthcare's executive vice president and chief medical officer. "We believe the Patient-Centered Medical Home model enhances the delivery of higher-quality, more coordinated care, while improving outcomes and reducing health care costs, in large part because of the outstanding work being performed by the participating physicians. We will continue to share our experiences in implementing this new model of care with Arizona customers, physicians, hospitals, and government and state leaders."

The Arizona PCMH program, which is among the earliest efforts in the United States to broadly implement the medical home model, is open to UnitedHealthcare's employer-sponsored, Medicare Advantage and Medicaid health plan participants in Arizona. UnitedHealthcare is also involved in medical home programs in other states including Colorado, New York, Ohio and Rhode Island. 

"At IBM, we agree that established and continuous access to a personal, primary-care physician who really looks out for the whole person and not just a disease is proven to produce materially better health outcomes at lower costs," said Martin Sepulveda, M.D., vice president of IBM's integrated health services. "It is exciting that other companies in Arizona have joined this transformative pilot program, which we believe is improving the health, well-being and productivity of our work force."

The Arizona program has been recognized for its ability to help enhance health care safety and quality while reducing costs. The National Business Coalition of Health (NBCH) previously recognized UnitedHealthcare with an eValue8 Health Plan Innovation Award to recognize the PCMH program's value to employers and their workers.

The PCMH model has been developed by primary-care physicians in the United States including the American Academy of Family Physicians, the American College of Physicians, the American Osteopathic Association and the American Academy of Pediatricians. 

"We know that having healthy employees will result in improved productivity, higher morale and a stronger organization, which is why we decided to join the medical home program," said Bob Beake, vice president of human resources at Shamrock Foods Company. "We are confident that our employees are benefitting from the improved care coordination." 

About UnitedHealthcare 
UnitedHealthcare (www.unitedhealthcare.com) provides a full spectrum of consumer-oriented health benefit plans and services to individuals, public sector employers and businesses of all sizes, including more than half of the Fortune 100 companies. The company organizes access to quality, affordable health care services on behalf of approximately 25 million individual consumers, contracting directly with more than 650,000 physicians and care professionals and 5,000 hospitals to offer them broad, convenient access to services nationwide. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company.

'The Truth About Getting Sick in America

Braxton Tulin - Monday, March 21, 2011

Tim Johnson, M.D. has spent over 25 years reporting for ABC News on medical issues.  He became increasingly concerned about the costs and lack of information regarding health care.  He offers his opinions for the first time in his new online book. In this excerpt from The Truth About Getting Sick in America, he examines the topic of whether the nation has a moral obligation to provide health care to everyone.

The Big Sermon

I am an ordained Protestant minister (I finished seminary before starting medical school), so you may not be too surprised if I think it is important to explore the moral issues related to health care. The most basic question, of course, is whether or not we have a moral obligation to provide health care for all our citizens.

Actually, polls show that most Americans feel we should not let people die on the streets, and that we should take care of them when they "really need it." The debates start when we try to discuss how to fulfill this obligation. Should we do it like we do now, with multiple levels of care, where those with money and/or good insurance can get attention more readily and earlier than those who don't have those resources? What's wrong with that as long as everyone eventually gets care? (As then-President George W. Bush once said, we have "access to care" because anyone can "just go to the emergency room.")

Well, there are several problems with this approach. One is economic. People without health insurance tend to delay getting care. When they finally get into the system, usually through the emergency room, their care will often be more complicated and costly than if they could have been treated at an earlier stage — or if their illness could have been prevented in the first place. The uninsured account for about one-fifth of ER visits in this country.

Take the example of an early stage pneumonia: Those of us with good insurance and ready access to some kind of primary care will get it treated with antibiotics — if it is caused by bacteria — but a person without insurance may delay to the point where they need to be admitted to the ICU with pulmonary failure, at which point their pneumonia may cost hundreds of thousands of dollars to treat.

Early care is key

But here's the point: If we are going to treat everyone eventually, when they get sick enough, why not provide basic insurance that would encourage people to get care earlier? We do have universal care in the sense that we usually don't let people die on the street. What we need is universal insurance coverage that provides preventive care and treatment at an earlier stage. I agree with those experts who point out that it is no accident that every other developed country has universal coverage and at significantly lower cost per person than the United States.

And we should never forget that those of us fortunate enough to have health insurance are, in fact, already helping to pay for those who don't have it — we just don't see it directly on our bills. Somebody has to pay, one way or another, for all the care provided in emergency rooms and public clinics for the uninsured. Most of that cost is paid by federal, state and local governments — and ultimately by taxpayers. Another way the uninsured are paid for is "cost shifting," in which hospitals charge higher prices to those with private insurance to help pay for the uninsured. So, again, if we are going to take care of the uninsured anyway (and pay for it), why not do it up front through direct insurance coverage, where the money spent could be more effective?

That's why I also favor mandates requiring everyone to buy health insurance — presuming it is priced fairly and that subsidies are available for those who truly cannot afford it. Again, if we can get over the emotional reaction of not liking "the government telling us what to do," insurance mandates make sense at several levels.

First, the basic idea of all insurance is to spread the risk as widely as possible. The more people paying into the insurance pool, the lower the cost for everyone. Second, it is also the fair thing to do. People who are young and healthy often complain about paying for something they don't need. But when they do get sick or have an accident and end up in the ER, they usually expect to be taken care of by society.

What about the "moral hazard" argument, which basically says that if you give people something for free or very cheaply, they will abuse the offer? A bowl of candy that is free, for example, will disappear more quickly than one where you have to pay by the piece. And some experts predict that is what will happen with universal health insurance coverage: People will abuse it by going to the doctor or clinic at the slightest twinge of pain. Clearly, this is a potential problem, which is why almost everyone agrees there has to be some sensible system of copays to prevent frivolous decisions. But aside from true hypochondriacs, my guess is that not many people will abuse the system for unnecessary major treatments or tests.

Insurance for all: a life-or-death issue

For me, the lack of good health insurance becomes a moral issue because we now have good data to show that people without insurance have a higher risk of premature death than those with it. A recent Harvard study suggests that as many as 45,000 people in this country die prematurely every year because they lack health insurance. How can people who call themselves "pro-life" live with that? I find it absolutely unacceptable as well as embarrassing that a country as rich as ours is the only developed country in the world without universal coverage!

Medical Identity Theft

Braxton Tulin - Friday, March 18, 2011

Have you heard about medical identity theft?

With medical identity theft, someone uses your medical identification numbers to commit health care fraud; they use your medical identity to take money from insurance companies, Medicare or Medicaid that should not be paid to them.

Your medical identity could be your health insurance policy number, your Medicare number or your Medicaid number. When thieves use your medical identity, money that should be used to pay for your care is being stolen. If someone receives health care using your name or insurance information, you may find you can't get the coverage you need in an emergency or your medical records are inaccurate. 

How thieves steal your medical identity

• They steal your wallet

• You give thieves your medical identification by making promises of free goods, such as equipment, tests, consultations and gift cards.

• Thiefs convince you to share your number by convincing you they're an official with the government or your insurance company.

• They claim to be conducting a health survey and need your I.D. number so you can participate.

• They remove medical documents from the trash.

What you can do to protect your medical identity

• Guard your insurance card as you do your credit cards.

• Carry your insurance card only when you know you'll need it.

• Give your medical identification numbers only to the medical professionals you know.

• Don’t lend your card to anyone.

• Allow your medical records to be reviewed only by your medical professionals.

• Resist sharing your medical identity in exchange for free gifts or services.

• Shred any medical documents you no longer need.

What you can do if you think your medical identity has been stolen

• Contact your insurance company, Medicare or local Medicaid office if your insurance card is missing or stolen.

• If you lose your Medicare card or if it is stolen, call Medicare at 800-MEDICARE (800-633-4227). A Medicare representative will order a replacement card or, if you need proof of eligibility quickly, send you an entitlement letter. Your new card will arrive within four weeks. An entitlement letter can arrive within 10 days.

• Go to the Federal Trade Commission’s identity theft page, or call the FTC's Hotline at 877-ID-THEFT (877-438-4338), TTY: 866-653-4261.

• Visit the U.S. Department of Health and Human Services website or call its Inspector General’s Fraud Hotline to file a report at 800-HHS-TIPS (800-447-8477), TTY: 800-377-4950.

Arizona Pitches New Plan to Gain Back Medicaid Dollars

Braxton Tulin - Wednesday, March 16, 2011

Arizona hospitals are making a final attempt to save government-subsidized care for about two thirds of the 250,000 childless adults Gov. Jan Brewer proposes to kick out of the state’s Medicaid program. A plan unveiled Friday March 11, 2011 would raise $645 million a year, $540 million of that through a new tax on hospitals based on patient days (4.2 percent of total bill charges).

There also would be an additional $100 million tax on the health care plans that have contracts with the state to provide care for those enrolled in the Arizona Health Care Cost Containment System.

Laurie Liles, president of the Arizona Hospital and Healthcare Association, said the tax is structured in a way so that it won’t actually result in higher bills.“That is because it is used to draw down federal funds that are paid back to the hospitals,’’ Liles said.

Hospitals are alarmed because many of their patients are AHCCCS recipients. Eliminating AHCCCS coverage for that many could have a double-whammy effect, not only cutting off the flow of reimbursement dollars but also resulting in some newly uninsured seeking care in hospital emergency rooms — care for which they cannot afford to pay.

The association claims the net result would be the immediate loss of more than 13,000 health care jobs and another 17,000 through the rest of the state’s economy.